Did you ever wish you had instantaneous, 24/7 access to information about restaurant seating availability? Annabelle now offers this service through chatbot technology. A chatbot is an artificial intelligence programme that simulates human interaction. Text your query to the chatbot, and the programme will analyse it and answer you in a text message. The chatbot can advise on booking availability, answer customer service questions, book a table for you, or confirm or change a booked reservation. To initiate a booking, just type ‘BOOK’ in the restaurant’s chatbot and the process will begin. Annabelle hosts chatbots for seaside taverna Mediterraneo and rooftop lounge and bar Ouranos. You can also review menus and find additional information about a restaurant through its chatbot. Of course, the chatbot will refer you to a live agent if it cannot answer your question—and we continue to take reservations over the telephone and in person. But with the prevalence of smartphone and online technology today, the chatbot offers a speedy and convenient alternative to making your dining plans. Thanos Hotels, Annabelle’s corporate parent, is the first hotel group in Cyprus to offer chatbot technology for restaurant reservations. Send us a text and see how it works!
